Privacy Policy

Data controller

This Privacy Policy applies to personal data processed through the Royal Design Marbella website and its associated communication channels.

Personal data we collect

Depending on how you interact with Royal Design Marbella, we may collect:

• Name, surname, email address and telephone number.
• Project location, project type, requirements, stage and estimated timescale.
• Plans, drawings, photographs, reference images and other files submitted voluntarily.
• Information contained in emails, calls, WhatsApp messages or social media communications.
• Technical information such as IP address, device, browser, website interactions and traffic source.
• Campaign information collected through URL parameters, including source, medium, campaign and advertising content.
• Any other information you voluntarily provide when contacting us.

Why we process your information

Responding to enquiries

We process contact and project information to respond to questions, project enquiries and requests received through the website, email, telephone, WhatsApp or social media. The legal basis is taking steps at your request before entering into a contract and our legitimate interest in responding to communications addressed to the company.

Assessing projects and preparing proposals

We may review project requirements, request additional information, assess technical feasibility and prepare estimates or proposals. The legal basis is taking pre-contractual steps at your request.

Managing projects and client relationships

Where a commercial relationship is established, information may be processed to coordinate services, manage documentation, communicate with the parties involved and fulfil contractual and legal obligations.

Coordination with manufacturers and partners

Where necessary, relevant project information may be shared with manufacturers, suppliers, technical consultants, installers or other project partners to assess feasibility, obtain technical information or prepare a proposal.

Only information reasonably necessary for the relevant assessment or project will be shared.

Website measurement

Subject to your cookie preferences, we may use analytics and advertising technologies to understand website usage, measure campaign performance and improve our website. The legal basis for non-essential analytics and advertising technologies is your consent.

Commercial communications

Information submitted through our project and contact forms is not currently used to send general newsletters or recurring promotional communications.

If this changes in the future, Royal Design Marbella will provide the appropriate information and request separate consent where required by law.

Required information

Fields identified as required are necessary for us to receive, understand and respond to your enquiry. If this information is not provided, we may be unable to assess the request or contact you.

Providing optional project descriptions, plans, photographs or reference files is voluntary.

Who may receive your data

Access is limited to authorised members of Royal Design Marbella involved in commercial enquiries, project assessment, administration, management or coordination.

Where necessary, information may also be accessed by:

• Website hosting, maintenance and IT service providers.
• Email, communication and cloud-storage providers.
• Professional legal, accounting or compliance advisers.
• Manufacturers, suppliers, installers, technical consultants and other partners involved in assessing or delivering a project.
• Analytics and advertising providers, subject to your cookie preferences.
• Public authorities where disclosure is required by law.

Depending on the circumstances, these recipients may act as service providers processing information on our behalf or under their own legal responsibilities.

International transfers

Certain technology providers, manufacturers or project partners may be located outside the European Economic Area or process information from other countries.

Where an international transfer takes place, we will seek to ensure that an appropriate legal safeguard is available, such as an adequacy decision, approved contractual clauses or another mechanism recognised by applicable data-protection law.

How long we retain information

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected.

• Enquiries that do not result in a project may remain in our commercial database for up to 24 months after the last meaningful interaction.
• Where there is a documented active opportunity or a reasonable expectation of a future project, the information may be retained while that relationship remains active. Its continued necessity will be reviewed at least annually.
• Plans, images and project files associated with a definitively discarded enquiry will be deleted when they are no longer required and, in any event, within 12 months of closing the enquiry.
• Information relating to active clients and projects will be retained for the duration of the relationship and afterwards for the applicable statutory limitation periods.
• Cookie and analytics information will be retained according to the periods described in the Cookie Policy and the relevant consent-management tools.

Information may be retained for longer where required by law or where necessary for the establishment, exercise or defence of legal claims. Information that is no longer required will be deleted or anonymised.

WhatsApp and social media

If you contact Royal Design Marbella through WhatsApp Business or a social media platform, your information will also be processed according to that platform’s own privacy terms.

We recommend avoiding unnecessary confidential information through these channels. Detailed plans and project documents may be moved to a more appropriate communication or storage channel when necessary.

Cookies and similar technologies

The website uses necessary cookies and may use analytics or advertising technologies, including Google Analytics and Meta technologies, subject to the visitor’s consent preferences.

Non-essential technologies are not intended to be activated unless the visitor has provided the corresponding consent. Consent preferences can be changed or withdrawn through the website’s cookie settings.

Further information is available in our Cookie Policy .

Automated decision-making

Royal Design Marbella does not make decisions producing legal or similarly significant effects based solely on automated processing.

Analytics and advertising platforms may process limited information to measure campaigns or select advertising audiences, subject to the user’s consent and the settings of the relevant platform.

Data security

Royal Design Marbella applies reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

No online communication or storage system can be guaranteed to be completely secure. Users should therefore take reasonable care when submitting confidential project information electronically.

Your data-protection rights

Where applicable, you may:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Request restriction of processing.
• Object to certain processing.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.
• Submit a complaint to a competent data-protection authority.

To exercise a right, email info@royaldesignmarbella.com and indicate the request you wish to make. We may request reasonable information to confirm your identity.

You may also submit a complaint to the Spanish Data Protection Agency: www.aepd.es .

Third-party websites

Our website may contain links to manufacturers, partners, social networks or other external websites.

Royal Design Marbella is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

Children’s data

The website and Royal Design Marbella’s services are not directed at children. We do not knowingly collect personal data from children through the website.

If you believe that a child has submitted personal information without appropriate authorisation, please contact us so that we can review and, where appropriate, delete it.

Changes to this policy

This Privacy Policy may be updated to reflect changes to the website, the services offered, the technologies used or applicable legal requirements.

The most recent version will be published on this page together with its last-updated date.